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Transcript
Counsellors manage welfare cases, sessions, and referrals from class teachers.
Sign in with the counsellor demo account.
Open the counselling module to see open cases and recent activity.
Open a counselling case to review history and record new sessions.
Note what was discussed at a high level and any agreed next actions.
Track referrals raised by class teachers so nothing sits unanswered.
Prioritise urgent welfare referrals and assign a follow-up date.
Update case status when support is complete or handed to another service.
Keep notes factual and confidential; only authorised roles should access counselling records.